Changing your mind
You have fourteen days from the day the parcel reaches you to change your mind about a distance purchase. That is the right Georgian consumer law gives you and not something this shop invented. Tell us inside those fourteen days and send the goods back.
What comes back has to be complete and in a condition we could sell again: everything that was in the box, in the box. Return carriage is yours unless the item was faulty or we sent the wrong thing, in which case it is ours.
We refund what you paid for the goods once they are back with us and we have looked at them.
Something arrived faulty
Tell us as soon as you find it. Send a photograph or a video if the fault is something that can be seen or heard, because it usually saves a journey.
We repair it, replace it, or refund it. Which of the three is a conversation. Where the manufacturer runs its own warranty we take the claim to them on your behalf rather than handing you a support address and wishing you luck.
What a warranty does not cover
A crash. Water. A pack charged or discharged outside what its manufacturer allows, and anything connected to the wrong voltage or the wrong polarity. Motors, propellers and batteries are consumables and wear out in normal flying.
None of that is a way of avoiding a fault that was there before you flew it. It is the line between a part that failed and a part that was broken, and we would rather write it down now than argue about it later.
How to start either
Message the shop. There is no form to fill in and no reference number to quote, because there is one person on the other end and he already has the conversation you bought in.