Returns and warranty

A product may be returned if, after it reaches you, it turns out to have a factory defect, damage from transit, or a condition caused by a mistake. In that case we cover the cost of sending the item to us and back.

Beyond that, you may return any product within 14 calendar days of receiving it, without giving a reason. Tell us within that time by chat, phone or email, and send the item back no later than 7 calendar days after telling us.

We refund what you paid, the standard delivery charge included, within 14 days of receiving your notice, by the same means you paid. We may hold the refund until the item reaches us or you show us proof that it has been sent.

In this case the cost of sending the item back is yours.

You may examine the item as you would in a shop. If it has been used beyond that (a drone flown or damaged, for example), the refund may be reduced by the loss in value this caused.

The 14-day return does not apply to a drone or a set built or adapted to your individual request.

"I hereby give notice that I withdraw from the purchase of the following product: [product]. Ordered on: [date]. Received on: [date]. Name: [name]. Phone: [number]. Date: [date]." Using this model is not required: any clear statement will do.

If you find a fault, contact our support team so the problem can be looked at and the item examined. Where there is one, we offer a free repair with new factory parts or a replacement, and where neither is possible, a price reduction or a refund in full.

The warranty runs for 2 years from the day you receive the item. A fault that appears within 6 months of receipt is taken to have been there on delivery. Write to us by chat, phone or email with the order and a description of the fault, ideally with a photo or a video.

This warranty does not limit the rights Georgian law gives you as a consumer.

A crash. Water. A pack charged or discharged outside what its manufacturer allows, and anything operated against the manufacturer's stated instructions and requirements. Motors, propellers and batteries are also consumables: their natural wear depends on how they are used and is not covered, though a factory defect in them is.